Shipping policy

Shipping Charges

Our current charge for UK shipping of any fresh/frozen Seafood is £13.50 for any order up to £150 or free delivery for any orders £150 and over. Our method of shipping depends on the product bought, for all perishable items, Shellfish etc, we ship via APC and all non-perishables its via Royal Mail's Tracked 48 service. These charges may be subject to change but will be clearly displayed at checkout. We also offer an express delivery option. Please see below for more details.

International Shipping

Unfortunately we are not able to ship internationally - Yet - but watch this space!

Method of Delivery

We generally use APC & Royal Mail couriers to deliver our products but it may be necessary at times to use other companies/methods of delivery.

Delivery Time

We endeavour to ensure all orders are processed in a timely and prompt manner and shipped as quickly as possible. Please allow 2-4 working days from the date of order. 

Notification of Shipment

You should receive notification by email when your order has been processed and shipped.

Queries regarding Ordering and Shipping.

If your query is of an urgent nature or you are having any issues with processing your order online, then please call our contact number during office hours.

If you have a general enquiry, then please use our contact page and we will get back to you as soon as possible.

Frozen Products

Our Frozen products (Butters, Pesto and Laverbread) are shipped in protective wool cool packaging so that they arrive with you chilled and are  "ready to use" . Please ensure that they are kept refrigerated and used within 10 days of opening/receipt. If ordering frozen products, please ensure you are able to receive their delivery as we may not be able to assist with the replacement of goods that have been subject to a failed delivery that is not due to an issue relating to PBFC or our courier/postal service. 

Express Delivery 

Our express delivery service which will be delivered our Courier, APC within 1-2 working days. Please note this is working days and does include Saturday's if requested, or the day of order. Please select the relevant option at checkout. Please note that it is not always possible to dispatch Frozen products on a Saturday or Sunday using our express delivery service - due to the logistics of products needing to arrive with you chilled. Non-perishable orders placed on Fridays or over the weekend may be delivered on either the Monday or the Tuesday of the following week (Please refer to previous notes regarding Frozen goods and Friday ordering). Any Perishable items will be dispatch on Monday or Tuesday depending on the product.