Refund policy

We want you to be completely satisfied with your purchases. If you are unhappy with your product then please let us know as soon as possible and you will be given the option of either a refund (within 30 days) or a voucher code against a future purchase, to be confirmed by our sales team. We would not expect you to return perishable items so either we would resend your item or refund, however we would expect you to notify us on the day of delivery if there are any issues with your package contents.

We have a 30-day return policy for non perishable items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and preferably unopened and it must be in its original packaging. You will also need to quote your order number/reference as proof of purchase.

To start a return please contact us at sales@carymor.wales  giving full details of your intended return and quoting your order/reference number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@carymor.wales.

Please ensure that items are kept in the correct manner, as noted on the product label/packaging, until their return.

Damages and issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged or if you have received the wrong item.

Exceptions / non-returnable items
Certain types of Beach Food items cannot be returned, like perishable goods such as chilled and frozen items, seafood and other certain foodstuffs. Any custom weighed and packaged products and certain special orders or personalised labelled items. Please get in touch if you have questions or concerns about your specific item. It may be possible to still consider a refund and we may request photographic evidence to support your refund request.

Unfortunately, we cannot accept returns on sale items or gift cards and vouchers.

Exchanges
It may be possible for us to exchange products that do not fall under the exceptions/non-returnable items section above. The fastest way to ensure you receive an exchange is to contact us with your exchange/return details, request a refund and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take at least 5-7 days for your bank or credit card company to process and post the refund back to you, once we have issued it.