Shipping policy

Shipping Charges

Our current charge for UK shipping is £5.95 with free delivery for any orders £50 and over. Our main method of shipping is via Royal Mails 2nd class delivery service and this may take 3 - 5 working days. These charges may be subject to change but will be clearly displayed at checkout. We also offer an express delivery option. Please see below for more details.

International Shipping

We can ship internationally and if this is of interest - please use our contact page and tell us the quantity and items you would like to order and the country you reside in/delivery address. We can then provide you with an accurate shipping charge. Please note we use Royal Mail International Tracked for oversees shipping.

Method of Delivery

We generally use Royal Mail and DHL/UK Mail couriers to deliver our products but it may be necessary at times to use other companies/methods of delivery.

Delivery Time

We endeavour to ensure all orders are processed in a timely and prompt manner and shipped as quickly as possible. Please allow 3-5 working days from the date of order. Please allow additional time for courier services and customs clearance if you are planning to order from outside the UK. 

Notification of Shipment

You should receive notification by SMS/email when your order is processed and shipped.

Queries regarding Ordering and Shipping.

If your query is of an urgent nature or you are having any issues with processing your order online, then please call our contact number during office hours.

If you have a general enquiry, then please use our contact page and we will get back to you as soon as possible.

Frozen Products

Our Frozen products (Butters, Pesto and Laverbread) are shipped in protective wool cool packaging so that they arrive with you chilled and are  "ready to use" . Please ensure that they are kept refrigerated and used within 10 days of opening/receipt. If ordering frozen products, please ensure you are able to receive their delivery as we may not be able to assist with the replacement of goods that have been subject to a failed delivery that is not due to an issue relating to PBFC or our courier/postal service. 

Express Delivery 

We can offer an express delivery service which will either be delivered by Royal Mail or Courier within 1-2 working days. Please note this is working days and does not include weekends or the day of order. Please select the relevant option at checkout. Please note that it is not always possible to dispatch Frozen products on a Friday using our express delivery service - due to the logistics of products needing to arrive with you chilled, as it is likely they will not arrive until the Monday, given weekend posting/collections.  Orders placed on Fridays or over the weekend may be delivered on either the Monday or the Tuesday of the following week. (Please refer to previous notes regarding Frozen goods and Friday ordering).